Popo's Pasta is now Pastiva
connect@pastiva.com
All rights reserved. Pastiva 2026
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Cancellation, Replacement & Return Policy
At Pastiva (a brand by Mila Jackson Co.), we take pride in handcrafting fresh, preservative-free gourmet pasta and dips. Because our products are temperature-sensitive, perishable, and frozen, please review our policy carefully before placing your order.
1. Perishable Nature & Freezer Storage Requirement
- Immediate Deep-Freezing Required: Our products are dispatched deep-frozen with thermal insulation and gel/ice packs to maintain cold temperatures during transit.
- Storage Standard: All pasta products must be transferred immediately into your freezer and maintained at -18°C or colder upon arrival to prevent thawing or spoilage.
- Customer Availability: Please ensure someone is physically available at the delivery address to receive the package and transfer it to a deep-freezer right away. We cannot take responsibility for thawed or spoiled items left unattended, with building security, or at doorsteps.
2. Immediate Reporting for Damaged or Thawed Items
If your package arrives damaged, tampered with, or completely thawed:
- Report Immediately at Handover: You must report the issue to our team at the exact time of delivery (or strictly within 1 hour of receipt).
- Proof Required: Share clear photos/videos showing:
- The outer packaging and shipping label.
- The condition of the unsealed product / ice packs.
- Time-Bound Validity: Because frozen food cannot be verified once it sits outside a controlled cold chain, any claim made later than the delivery window will not be entertained.
3. Replacements Only (No Refund Policy)
- Strictly No Cash/Card Refunds: Due to the perishable food safety regulations and cold-chain constraints, we operate on a strict No Refund Policy.
- Replacements: If your claim is verified and approved at the time of delivery (e.g., transit damage, wrong item dispatched, or packaging compromise), we will gladly dispatch a free replacement item in our next available dispatch slot.
4. Order Cancellations
- Orders can be canceled only if our kitchen has not begun packing and thermal-boxing your items (usually within 15 minutes of order placement).
- Once an order is packed with frozen coolants or handed over to the courier partner, cancellations are not permitted.
5. How to Report an Issue
- WhatsApp / Phone: +91-9319784501
- Email: connect@pastiva.in
- Operational Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Display prices in:INR