Shipping Information

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Thank you for choosing Pastiva (a brand by Mila Jackson Co.). We take immense care to craft and deliver our frozen pasta, sauces, and dips fresh and intact to your doorstep.

Please read our delivery terms below before placing your order:

1. Delivery Coverage Area

We currently offer same-day on-demand delivery across the Delhi NCR region, covering:

Gurugram
Noida
Faridabad
Ghaziabad
Delhi

2. Order Cutoff & Dispatch Schedule

To ensure proper cold-chain packing and safe transit, we operate on the following dispatch schedule:

Standard Same-Day Dispatch: Orders placed during regular hours are packed and dispatched within 30 minutes to 2 hours (max).
Evening Cutoff (After 6:00 PM): All orders received after 6:00 PM will be dispatched the next morning at 10:00 AM.
Weekend Schedule: Orders placed on Saturday after 6:00 PM or anytime on Sunday will be dispatched on Monday morning at 10:00 AM.

3. Dispatch & Order Processing Times

Dispatch Window: Once an order is confirmed, our kitchen packs and dispatches your items within 30 minutes to 2 hours (maximum).
Transit & Delivery Time: While our riders head out immediately after dispatch, final delivery times depend on distance, local traffic, peak rush hours, and ambient weather conditions.
Unforeseen Delays: Delivery timelines may occasionally extend due to extreme weather, regional road restrictions, unexpected transit hurdles, or severe weather conditions. We appreciate your patience in such situations.

4. Urgent or Express Delivery Requests

Need your pasta delivered within a tight timeframe for a dinner party or gathering?

Please do not rely solely on checkout notes.
Contact us directly on WhatsApp via call or message before or immediately after placing your order to check kitchen readiness and get real-time confirmation for priority dispatch.

5. Shipping Charges & Cashless Handover

All applicable shipping and packaging fees are calculated and added directly to your order total during checkout.
Zero Cash on Delivery for Shipping: You do not need to pay any additional amount or cash tips to the delivery rider at the time of handover.

6. Third-Party Logistics & Rider Conduct

To fulfill orders quickly across Delhi NCR, we partner with specialized third-party hyperlocal delivery services (such as Porter, Borzo, Dunzo, Swiggy Genie, etc.).

While we ensure all products leave our facility deep-frozen, properly insulated, and tamper-sealed, Pastiva does not employ these independent delivery executives.
Pastiva / Mila Jackson Co. cannot accept direct liability for any isolated instances of courier misbehavior, unprofessional conduct, or unpleasant experiences caused by third-party delivery personnel.
However, your experience matters deeply to us: if an issue arises during transit or handover, please notify our customer support immediately so we can report the rider, escalate the matter to the courier partner, and assist you.

7. Need Help with an Active Delivery?

WhatsApp / Phone: +91-9319784501
Email: connect@pastiva.in
Operational Hours: 10:00 AM – 6:00 PM (Mon-Sat) Sunday Closed

Popo's Pasta is now Pastiva